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Policies

Payment

Payment methods offered are Credit Card… Visa, American Express, Discover, Mastercard, Diners Club & JBC, as well as Paypal.

Shipping

We ship USPS First Class Mail, but also offer Priority Mail as an upgraded faster service with delivery in 1-3 business days.

We do ship internationally but please be aware that  we cannot guarantee a specific delivery time frame, as international orders have to go through customs.  Please also note… The Buyer will be responsible for any duties/customs/tax charges that may be imposed as a result of shipping (local and international). This is including VAT for Europe, particularly UK. Please be sure to check with your customs office to determine what these additional costs will be, prior to purchasing. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are NOT additional shipping charges and are the responsibility of the Buyer.

Approximate processing time is 3-5 days, but during the busy holiday seasons the processing time extends to between 1-2 weeks. You can always message us and ask for an estimated shipping time and we will do our best to give you an approximate time.

Once your order is shipped, Shay Designs is not responsible for delayed, lost or damaged packages.  The post office occasionally will lose packages and we are not responsible for lost packages or packages that do not arrive on time.

Please note… Orders are not considered “Lost” by the U.S. Postal Service until the following amount of time has passed…
Domestic (U.S) – 30 days past shipping date
International – 45 days past shipping date

Refunds and Exchanges

We are sorry, but there are no refunds on personalized custom orders unless the error is ours. For our general line of jewelry that is not personalized, if you are unhappy in any way please convo me and we will see what we can work out.  We will be happy to exchange your item for you, with the buyer paying the shipping for the new item to be delivered.

Sales Tax

9% sales tax applies to all orders that are shipped or billed to California addresses.

Chain Policy

We purchase our chains from quality suppliers and manufacturers.  The ball chains are the more durable and sturdy style of chain.  The link chains are more delicate and recommended for the lightweight pendants.  They are made from Sterling Silver.  For moms who have little hands tugging at necklaces or very active people we highly recommend our ball chains, as they are more of a sturdy type chain compared to our delicate link chain.

Additional Policies and FAQs

Each of our jewelry design pieces are personally hand stamped. We do not use presses or machines to stamp my jewelry. Because it is hand stamped the text may not be perfectly straight and we find that this adds to the unique character and charm of our pieces. We take great lengths and care to prove you with a quality piece of jewelry that holds it shine and beauty. Each piece is finished with a lightly sanded satin look and then also polished with a clear wax to slow down the effects of tarnishing due to air, water, lotions, and perfumes.

**Note** Not all of the fonts come in upper case. If you see a particular necklace you like and it shows lower case letters then most likely that font only comes in lower case. If you request a name with an upper case letter we might not be able to accommodate that for you. The best thing to do if you really want upper case is to please convo us first before ordering so we can let you know if upper case is an option for a particular font. Thank you!

**Note** For custom orders… Please be very specific in your conversations to me of what exactly you would like to have customized. It is hard to communicate via messaging and understand sometimes exactly what the customer wants. What might seem clear to the buyer in communication isn’t always clear on our end, so please be very specific what you want in regards to your customized piece.  We would greatly appreciate it.

To get the best long-lasting shine out of your jewelry piece do not expose to air when not wearing. Store in a dry, airtight jewelry box or the provided Shay Designs bag it arrives in. Also, any silver or copper metal will begin to tarnish when exposed to lotions or perfumes or water, and even very humid climates. It is highly recommended you do not wear your necklace in the shower.

Your silver and/or copper jewelry piece will come with a polishing cloth as well.  In the case it begins to show signs of tarnishing from water, lotions, perfumes, or humid climates, just give it a little rub with the polishing cloth and it will shine like new!